Welcome to our Arlington, Texas Headquarters
Our central hub drives the innovation, strategy, and support that powers our operations across the region. Located in the heart of the community, our headquarters houses our executive leadership, core administrative teams, and primary operational support.
Contact Information
Address: 2000 East Lamar Blvd, Suite 600, Arlington, Texas 76006
Phone: 682-551-2741
Email:‍ ‍hollyfelker@medicareuniv.com
Holly Felker is our Operations Director and the main contact at our headquarters, and she can help you or guide you to the appropriate resource for any questions or support you need.
Hours of Operation
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed
We work for you and are focused on supporting you now and in the future. How?
Educating, Guiding, and Supporting Our Community
Our main goal is simple: to provide outstanding service to our customers and our community. Navigating Medicare shouldn’t feel like a guessing game, and you shouldn’t have to do it alone. We focus on education and ongoing support so you can make confident, smart choices about your healthcare.
The Personal Difference: Your Agent, Not an 800-Number
When you work with us, you aren't funneled into a massive call center or routed out of the country. You have our personal cell phone numbers. We are independent, local agents rooted in your community, and we are directly accountable to you.
Your Lifelong Medicare Partners
Medicare isn't a "one-and-done" decision. Plans shift, formulas adjust, and your personal health needs can change. We stick by your side every single year, keeping you ahead of the game by:
De-cluttering Annual Election Period (AEP): Breaking down exactly what you need to know and do before the deadlines arrive.
Proactive Warning Checks: Alerting you to critical Medicare changes so you never face an unexpected surprise come January.
We Are Your Personal H/R Department
When you were working, you likely had an HR department that did the heavy lifting. They reviewed dozens of complicated benefits packages, narrowed them down to the best 1 or 2 options, and gave you a clear deadline to sign up.
Think of us as your retirement HR department. We don’t push generic recommendations or make choices for you. Instead, we lay out all the information you need to make an informed decision, clarify your options, and tell you exactly what you need to do and when you need to do it.
Medicare is personal. We will meet with you in person or on a call to discuss your specific situation and review how Medicare works. Please schedule 30 minutes for an initial consult - our appointments are always free, and there is never any pressure.
One of our clients’ favorite options is to join a convenient, live, online Meetup. You learn everything you need to know about Medicare and have all your questions answered from the comfort of your home. All classes are free and you have our no-pressure guarantee.
We offer in-person classes in specific markets. All classes are free, and you have our no-pressure guarantee. Check below for the current in-person class schedule.